When you enter your Executive Club number to connect it with a new booking, your additional assistance requests should automatically appear against your passenger details. If you’re a member of our Executive Club, you can add additional assistance to your account.You can cancel any assistance you’ve booked on ba.com via Manage My Booking. If you no longer need assistance, let us know as soon as you can.Please ensure you arrive on time to avoid any delays. On arrival at the airport, please approach the Assistance desk, or use the customer help points to call the Assistance team.Allow sufficient time for each stage of your journey according to your needs, and factor in potential delays at busy periods.This is so we can provide you with the best possible service. Please arrive at the airport at least three hours before your scheduled departure time for long-haul flights, and two hours before short-haul flights.If you have any questions about British Airways’ disability assistance offering or need any further help, please contact us. On your day of travel, please arrive at the airport at least three hours before your scheduled departure time for long-haul flights and two hours ahead of short-haul flights. You’ll be able to tell our Assistance team more about your specific needs.
You can find out more about the help on offer from ' What assistance is available?' or by speaking to our Accessibility Team. We offer assistance with mobility, visual impairments, hearing impairments and non-visible disabilities. Choose the type of assistance you need.
If we don’t receive advance notice that you need assistance, you could experience delays with the service that you need during your journey.
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